Association québecoise de défense des droits des persnnes retraitées et préretraitées

L’Association québécoise de défense des droits des personnes retraitées et préretraitées (AQDR) a pour mission exclusive la défense collective des droits culturels, économiques, politiques et sociaux des personnes aînées.

Centre Intégré de santé et de services sociaux de Laval

To improve the health and well-being of the population in Laval by ensuring the accessibility, continuity and quality of health and social services. This general mission of the CSSS Laval stems from its responsibility to the population as defined by the Act Respecting Health Services and Social Services.

Comité de vigilance et de la qualité du CSSS de Laval

The Committee ensures that the directory board effectively discharges its responsibilities for quality of services, the users’rights and the diligent handling of their complaints.

The Local Service Quality and Complaints Commissioner (French only)

It offers the user the possibility of expressing his dissatisfaction, complaints or unmet needs and of ensuring that these requests are properly handled. It uses the means necessary to conduct an investigation if needed. It promotes awareness of the commission’s role with users as well as with the organization’s employees.

The Centre d'assistance et d'accompagnement aux plaintes – Laval

The Centre d'assistance et d'accompagnement aux plaintes - Laval is a community organization where you can obtain all the assistance and support needed to submit your complaint. We are independent from the Health and Social Services and totally unprejudiced towards users. Its mission is not to process complaints, but to assist in every step of the recourse procedure any and all residents of Laval, or anyone else unsatisfied with the health care services provided by an institution in Laval.

Conseil de la protection des malades and Fédération des Comités des Usagers et de Résidents du Québec

Promote and defend the health and social services users’ rights to increase their power to act and improve the quality of services. (French Website only)

Sustain and support local committees to facilitate and enrich the dialogue and actions of health facilities and social services.


DIRA - Report, Inform, Refer and Accompany the elderly victims of violence, abuse, neglect or financial exploitation by a family member, spouse or partner, with a friend, a neighbor or an association. Are you a victim of violence, abuse, neglect or financial exploitation? DIRA-Laval is here to help you !



Lumi-Vie's mission is to accompany the patient from the final stage of life, help the family to live this sad reality and provide support to bereaved children and adults.

The Québec Ombudsman

It prevents and corrects errors or injustices committed against any individual or group of individuals in connection with a Québec government ministry or agency, or an establishment in the health and social services network.

Regroupement provincial des comités des usagers

Its mission is to ameliorate the quality of services offered to the health and social services users.