Association quÃ©becoise de dÃ©fense des droits des persnnes retraitÃ©es et prÃ©retraitÃ©es
Lâ™Association quÃ©bÃ©coise de dÃ©fense des droits des personnes retraitÃ©es et prÃ©retraitÃ©es (AQDR) a pour mission exclusive la dÃ©fense collective des droits culturels, Ã©conomiques, politiques et sociaux des personnes aÃ®nÃ©es.
Centre IntÃ©grÃ© de santÃ© et de services sociaux de Laval
To improve the health and well-being of the population in Laval by ensuring the accessibility, continuity and quality of health and social services. This general mission of the CSSS Laval stems from its responsibility to the population as defined by the Act Respecting Health Services and Social Services.
ComitÃ© de vigilance et de la qualitÃ© du CSSS de Laval
The Committee ensures that the directory board effectively discharges its responsibilities for quality of services, the usersâ™rights and the diligent handling of their complaints.
The Local Service Quality and Complaints Commissioner
It offers the user the possibility of expressing his dissatisfaction, complaints or unmet needs and of ensuring that these requests are properly handled. It uses the means necessary to conduct an investigation if needed. It promotes awareness of the commissionâ™s role with users as well as with the organizationâ™s employees.
The Centre d'assistance et d'accompagnement aux plaintes â Laval
The Centre d'assistance et d'accompagnement aux plaintes - Laval is a community organization where you can obtain all the assistance and support needed to submit your complaint. We are independent from the Health and Social Services and totally unprejudiced towards users. Its mission is not to process complaints, but to assist in every step of the recourse procedure any and all residents of Laval, or anyone else unsatisfied with the health care services provided by an institution in Laval.
Conseil de la protection des malades and FÃ©dÃ©ration des ComitÃ©s des Usagers et de RÃ©sidents du QuÃ©bec
Promote and defend the health and social services usersâ™ rights to increase their power to act and improve the quality of services. (French Website only)
Sustain and support local committees to facilitate and enrich the dialogue and actions of health facilities and social services.
DIRA - Report, Inform, Refer and Accompany the elderly victims of violence, abuse, neglect or financial exploitation by a family member, spouse or partner, with a friend, a neighbor or an association. Are you a victim of violence, abuse, neglect or financial exploitation? DIRA-Laval is here to help you !
Lumi-Vie'sÂ mission is to accompany the patient from the final stage of life, help the family to live this sad reality and provide support to bereaved children and adults.
The QuÃ©bec Ombudsman
It prevents and corrects errors or injustices committed against any individual or group of individuals in connection with a QuÃ©bec government ministry or agency, or an establishment in the health and social services network.
Regroupement provincial des comitÃ©s des usagers
Its mission is to ameliorate the quality of services offered to the health and social services users.