Quality of services
If you would like to share an experience at the CSSS de Laval (wether positive or negative), the Usersâ™committee would like to receive your comment. It would make sure to inform the establishment so the CSSS can take track of your demand.
The Usersâ™committee ensures that the services receivedÂ are given in respect of your dignity and recognition of your rights and freedoms. The Usersâ™Committee members are your voice to the CSSS de Laval.
Also, it is in the functions of the Usersâ™committee to promote the improvement of your quality of life et to evaluate your level of satisfaction with the services obtained by the institutions. Thus, the Usersâ™Committee is committed to know the usersâ™ and their familiesâ™ perceptions about the quality of services received and to draw attention to situations and issues in order to make improvements.
To ensure that it operates properly, a committee must first:
- find out about the operation of the institution, and the institution's organization chart, organization plan and clinical plan;
- learn the characteristics of the people served by the institution;
- prepare a code of conduct to be used as a guide to intervention and interaction with the other partners in the institution;
- identify the resources in the sector and the community partners that work with users of the health and social services network;
- draft operating rules
Source :Â Reference Framework for Exercising the Functions Assumed by Members of Userâ™s Committees and In-Patientsâ™ Committees, Direction des communications du ministÃ¨re de la SantÃ© et des Services sociaux, 2018